Everything you need to know.

Talent on Tap is a marketing platform that helps small to medium-sized businesses get customized, high-quality deliverables without needing a full in-house team.

We’re perfect for businesses looking for professional marketing services that are flexible, efficient, and easy to manage.

We’re flexible! Send us files in popular formats like JPG, PNG, PDF, and more.

Use the Marketing Package Builder to create and submit your package—it’s quick and simple.

Absolutely! If you need files for print, we’ve got you covered.

Depending on your project, we deliver everything from PNGs and print-ready PDFs to AI, SVG, JPG, and even MP4s.

Not yet, but it’s something that may be in our future plans!

The Client Hub is your all-in-one platform for managing packages, deliverables, account information, invoices and contractual documents. Everything you need is right at your fingertips.

The onboarding wizard guides you step by step—fill in company details, add contacts, and upload your brand assets to get started.

Yes! You can review, approve, and leave comments on copy, images, and videos right within the platform.

It’s easy—head over to My Packages, where you can edit an existing package, create a draft, or view archived packages with just a few clicks.

Definitely! The Client Hub calculates timelines automatically based on the services and quantities you’ve selected, so you always know what to expect.

We currently accept EFT, and all major credit cards for any invoices issued by the app.

All payments go through Stripe, a secure and trusted payment provider, so your transactions are safe and seamless.

Nope! What you see is what you pay. No surprises here.

Not at all. Our services are flexible—you can adjust or cancel packages whenever you need to.

For recurring packages, billing starts after you’ve signed the MSA and SOW, with invoices sent 15 days before the next interval. For one-time packages, 50% is billed upfront, and the rest when the project is done.

Go to \"My Packages\" in the Client Hub, find the package you want to cancel, and click \"Cancel Package\" from the menu.

Don’t worry—we’ll send you reminders. But if payment is late by 15 days, interest may apply, and services might be paused after 10 days.

The only extras are taxes and disclosed out-of-pocket expenses, like printing or specialized tools. You’ll always know upfront.

The Client Hub makes collaboration easy—review, approve, and comment on deliverables in real time to keep things moving.

No problem—reach out to our team, and we’ll help you recover your account or reset your login.

Head to \"My Account\" in the Client Hub! You can manage company details, add contacts, update your email and password, edit web and social links, and access contracts—all in one place.

Nope! Every design we create is tailored to your brand and specific project needs.

Absolutely. Once the work is delivered, it’s 100% yours to use or resell as you wish.

Yes, with your permission. We may use your assets to showcase our work, but only for promotional purposes.

Your information stays safe and secure with us. We only use it to fulfill your project requirements.

If the information is already public or shared by a third party, it’s no longer treated as confidential.

Yes, you can cancel at any time by giving us written notice. You’ll only be billed for work completed.

We guarantee professional, high-quality work, but we can’t promise specific outcomes—marketing isn’t one-size-fits-all!

You have 7 days to request changes once a deliverable is submitted. Requests beyond 5% of the original scope may have extra charges.

In rare cases like natural disasters, services may be delayed. If disruptions last over 30 days, either party can terminate the agreement.

Our agreement is governed by the laws of Ontario, Canada, and disputes must be resolved there.

No, agreements can’t be transferred without written permission from both parties.

All changes or amendments must be agreed upon in writing by both you and Talent on Tap.